October 14th, 2020
On October 14th, 2020, KM² Solutions, in association with Ryan Strategic Advisory, held a webinar discussing the Healthcare Industry, how it relates to Business Process Outsourcing, and key trends that have developed over the course of the year in light of the COVID-19 pandemic.
Hosted by Peter Ryan of Ryan Strategic Advisory, and featuring two of the brightest minds from KM² Solutions in the healthcare vertical, this 30-minute discussion and 10-minute Q&A covers the critical role of information security and compliance, the integration of technology for cross-channel CX delivery, the increasing demand for telemedicine, and the importance of a collaborative approach in a successful healthcare / BPO partnership.
Geneil Neil, Operations Director, and Mark Mele, VP of Client Services, identify and discuss the key elements that healthcare organizations should consider when outsourcing, and why key differentiators such as a best practice approach through experience and the employment of trained medical professionals in key roles make KM² Solutions the perfect partner for the healthcare industry.
View a replay of the webinar here:
About KM² Solutions
KM² Solutions ( KM2 Solutions ) operates contact centers throughout the Caribbean and Latin America, providing outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile. KM² Solutions provides these services to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors. The company provides clients with a host of solutions, including customer support and care, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. KM² Solutions maintains PCI DSS compliance, completes a SOC 2 audit annually, and has a Compliance Management System that meets the FDIC standards.
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