August 19th, 2020
KM² Solutions, in association with Ryan Strategic Advisory, held a webinar covering a range of topics addressing the unique set of challenges that faced the outsourcing industry in 2020, and subsequent outsourcing trends in the Caribbean and Latin America.
Hosted by Peter Ryan of Ryan Strategic Advisory, and featuring two of the brightest minds from KM2 Solutions; this 30-minute discussion and 10-minute Q&A covered the industry-wide impact of COVID-19, the necessary shift to work-from-home and its implications for technology and information security, the increasing trend away from offshore, and the overall outlook for the future of nearshore.
View a replay of the webinar now and hear how the ability to rapidly adapt in the face of unforeseen adversity has not only been the main driver for continuity but helped trigger growth in otherwise inauspicious times. This is a must-watch industry insider take on the global BPO industry and the future of nearshore outsourcing in a post-pandemic era.
About KM² Solutions
KM² Solutions ( KM2 Solutions ) operates contact centers throughout the Caribbean and Latin America, providing outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile. KM² Solutions provides these services to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors. The company provides clients with a host of solutions, including customer support and care, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. KM² Solutions maintains PCI DSS compliance, completes a SOC 2 audit annually, and has a Compliance Management System that meets the FDIC standards.
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