July 2023
KM² Solutions is pleased to announce, through its KM² University initiative, the rollout of a new Leadership Training & Development Program. The “Contact Center Supervisor Qualification Program” is now underway and will be run concurrently across all countries of operation.
All supervisors will be required to undertake this training which involves three-day in-classroom tuition with training on operations systems software, plus managing productivity, reporting, coaching, training, and interpersonal skills.
These interactive sessions will involve working in groups or pairs while researching and sharing ideas. At the end of the three-day program, completion certificates will be awarded, with a follow-up quiz to be taken via the KM² Learning Management System (LMS) a week later to gauge comprehension.
Once this first round of training has been completed, we will open this up to other standout agents and QAs as a form of pre-training for supervisory positions. This will run on a regular schedule throughout the calendar. Those who have attended and completed this course will get preferential consideration for upcoming promotions.
At KM², we take learning and development seriously and are committed to giving our people the technical and interpersonal skills to be as effective as possible in their roles and careers.
For all KM² employees interested in completing this qualification, please get in touch with your local training department.
Good luck to all our participants. As we grow, so do you!
About KM² Solutions
KM² Solutions ( KM2 Solutions ) operates contact centers throughout the Caribbean and Latin America, providing outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile. KM² Solutions provides these services to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors. The company provides clients with a host of solutions, including customer support and care, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. KM² Solutions maintains PCI DSS compliance, completes a SOC 2 audit annually, and has a Compliance Management System that meets the FDIC standards.
