KM² Solutions and Shaw Systems:
A Shared History in Providing Cutting-Edge Solutions for the Loan Servicing Lifecycle
For more information, please get in touch with Joe Wester at: joe.wester@km2solutions.com or call (262) 385-0955
June 2023 (Updated 2026)
For nearly 60 years, Shaw Systems has been an established presence in the financial services sector. As a provider of loan servicing software, Shaw Systems enables organizations to manage the full loan servicing lifecycle for many leading financial institutions in the U.S. and abroad. Similarly, over the past two decades, KM² Solutions has supported many of these same institutions as a nearshore outsourcing partner, with Shaw Systems software utilized across its client platforms throughout its nearshore delivery network. The alignment extends beyond that.
Aside from a significant number of shared clients, both Shaw and KM² focus on addressing key challenges within the loan servicing lifecycle. On the technology side, Shaw Systems delivers a highly configurable suite of software products that enables financial institutions to streamline operations, reduce risk, and make data-driven decisions. On the customer experience side, KM² Solutions tailors outsourcing solutions to client needs, improving performance, reducing costs, and improving the customer experience. Both companies emphasize efficiency, reporting, and compliance.
In this article, we explore how both organizations take a shared approach to meeting the evolving needs of the financial services sector.
History & Expertise:
Founded by Roy Shaw in 1967 with a vision to deliver technology solutions to financial institutions, Shaw Systems has evolved over nearly six decades. Today, it serves a global client base through its deep understanding of financial services challenges and its ability to develop software that addresses them.
Established in 2004, KM² Solutions partners with many of the same institutions, delivering nearshore outsourcing solutions designed for performance, scalability, and cost efficiency. KM² supports organizations across a wide range of operational requirements, adapting to the needs of each client.
Scalability & Flexibility:
Shaw Systems’ software is designed to scale alongside its clients, supporting increasing loan volumes and evolving customer demands. Its solutions integrate efficiently with existing systems, including core banking platforms and data analytics tools, enabling organizations to operate more effectively.
Similarly, KM² Solutions integrates client platforms with its own suite of tools to support a consistent and scalable customer experience. With an established nearshore footprint and multilingual capabilities, KM² provides the flexibility to scale operations up or down as needed, enabling clients to adapt quickly to changing business requirements.
Compliance & Risk Management:
Shaw Systems’ solutions incorporate robust compliance frameworks that support adherence to industry regulations while reducing operational risk. The platform also provides comprehensive reporting capabilities that allow organizations to monitor performance and manage risk effectively.
KM² Solutions maintains a strong compliance framework across its delivery network. Regular monitoring and audits ensure adherence to key regulatory standards, including FDCPA, HIPAA, TCPA, FCRA, and PCI DSS, supporting clients in maintaining high levels of operational integrity.
Enhanced Customer Experience:
Shaw Systems software supports a consistent customer journey by providing self-service options, real-time information access, and personalized interactions that improve customer satisfaction and loyalty.
Through its technology partnerships and AI-enabled platforms, KM² Solutions engages customers across voice, digital, and asynchronous channels, meeting them across their preferred channels. This approach enhances convenience while capturing data-driven insights that help continuously refine and improve the overall customer experience.
Clientele:
Shaw Systems serves a diverse range of clients across the financial services industry, including commercial banks, credit unions, auto finance companies, fintechs, consumer finance lenders, and asset-based lenders. Its client base spans the United States and extends into international markets.
KM² Solutions, while not limited to financial services, supports many of the same institutions across North America, along with major enterprises and Fortune 500 companies in industries such as insurance, healthcare, home services, travel & hospitality, retail & e-commerce, cable & wireless, and utilities.
With long-standing industry experience, deep expertise, and an ongoing focus on innovation, Shaw Systems and KM² Solutions are recognized as trusted partners for financial institutions seeking both technology and operational support.
Shaw’s suite of configurable software products enables organizations to streamline operations, manage risk, and deliver consistent, high-quality customer experiences. KM² Solutions complements this capability through its exclusively nearshore delivery model, improving performance and operational efficiency while delivering reliable, high-quality service.
For organizations looking to streamline the loan servicing lifecycle, the combination of Shaw Systems’ technology and KM² Solutions’ operational expertise provides a structured and effective approach to meeting the evolving demands of today’s financial services environment.
About Shaw Systems
Shaw Systems is a leading provider of modern web-based servicing and collections software with over five decades of experience. We provide out-of-the-box loan servicing configuration and business rules so your team can hit the ground running. Our pre-configured product allows any size lender to accelerate their project and leverage best practices right away. Our fully integrated solution offers seamless support for the needs of the borrower, dealer/merchant, internal staff, and management. Shaw’s solution manages every aspect of the servicing life cycle. This includes the welcome call/email/text, accounting, customer service, delinquency management, recovery, and placement. Financial organizations can obtain business faster and at a lower cost with our industry-leading servicing software. For more information, please visit: www.shawsystems.com.
About KM² Solutions
KM² Solutions ( KM2 Solutions ) operates contact centers throughout the Caribbean and Latin America, providing outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile. KM² Solutions provides these services to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors. The company provides clients with a host of solutions, including customer support and care, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. KM² Solutions maintains PCI DSS compliance, completes a SOC 2 audit annually, and has a Compliance Management System that meets the FDIC standards.
