Announces Joe Benedetto
as Executive Vice President & Chief Operating Officer
KM2 Solutions is pleased to announce Joe Benedetto as its new Executive Vice President & Chief Operating Officer. Joe is a seasoned senior executive with more than 40 years of success across the financial services, mortgage, credit card, and call center industries. His broad areas of expertise include process improvement and management, employee leadership and development, change management, and start-up success.
A transformative and forward-thinking senior financial services executive, Joe has a proven record of leading consumer finance organizations domestically and internationally. Throughout his executive career, Joe has held leadership positions at financial services organizations, including Capital One Bank, Citigroup, and The Associates.
At KM² Solutions, Joe leads a strong and diverse team of professionals responsible for delivering industry-leading results from its nearshore footprint in St. Lucia, Barbados, Grenada, Dominican Republic, Honduras, and Bogota, Colombia. KM² Solutions is a leading provider of operations consulting, process automation, and business outsourcing services.
About KM² Solutions
KM² Solutions ( KM2 Solutions ) operates contact centers throughout the Caribbean and Latin America, providing outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile. KM² Solutions provides these services to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors. The company provides clients with a host of solutions, including customer support and care, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. KM² Solutions maintains PCI DSS compliance, completes a SOC 2 audit annually, and has a Compliance Management System that meets the FDIC standards.
