January 2026
As we begin 2026, KM² Solutions reflects on a year of sustained progress and strategic growth. Despite a complex economic environment, the company secured its twenty-first consecutive year of growth through disciplined execution, continued investment in capacity, and the dedication of our global teams. Momentum strengthened throughout the second half of 2025 as clients increasingly turned to nearshore partners for scalable, dependable support, positioning KM² well for the year ahead.
[View our full Year in Review 2025 release here]
Technology & Innovation
Technology advancement in 2025 remained focused on one clear principle: innovation delivers its greatest value when it strengthens people. KM² continued to evolve its AI strategy with a responsible, human-centered approach, enhancing training, improving call clarity, and increasing operational consistency. These investments modernized how teams learn, communicate, and operate, while reinforcing the role of human expertise in complex customer interactions.
Expansion Highlights
Capacity expansion remained central to our long-term strategy. In Saint Lucia, KM² opened its third delivery center at Orange Grove Plaza, adding modern infrastructure designed to support complex, high-volume operations. In Grenada, the addition of a new building at our Grenville location expanded production capacity and improved operational flexibility. Together, these expansions strengthened regional resilience and ensured KM² continues to build ahead of demand.
Client & Industry Growth
Client partnerships continued to deepen throughout the year. Existing programs expanded, new opportunities emerged, and several niche segments delivered strong performance. BNPL and fintech lenders within Financial Services advanced rapidly, while Powersports providers continued to grow within Auto Finance. As organizations prioritized execution and reliability over speculative technology investments, KM² entered 2026 with a strong pipeline and growing demand across key verticals.
Operations & People
Operational excellence in 2025 was driven by people. KM² expanded Training as a Service, supporting structured learning programs for internal teams and partner providers. Recruiting processes were streamlined to improve hiring velocity and candidate experience. Across the organization, tenure milestones were widely celebrated, recognizing team members with 10, 15, and 20 years of service. Leadership development also remained a priority, with participants completing Wharton Online certification in Strategic Management and Grenada celebrating fifteen years of KM² operations.
Corporate Social Responsibility
Giving back remained a core part of KM² culture. Teams across all operating countries supported education, healthcare, animal welfare, and vulnerable children through locally led initiatives. Hundreds of volunteer hours were contributed across sites, with particularly strong participation in Saint Lucia, Grenada, and Honduras. These efforts reflected the values that guide KM² and our continued commitment to the communities where we operate.
Recognition & Industry Engagement
KM² maintained an active industry presence in 2025, participating in events such as the AFS Conference in Las Vegas and the Powersports Finance Summit in Ohio. The company was also recognized for operational excellence, earning a place on IAOP’s Global Outsourcing 100 list for the third consecutive year and achieving All Star status for the second year running. These distinctions reflect the consistency of KM²’s delivery model and the expertise of its teams.
Looking Ahead
As we enter 2026, KM² Solutions does so from a position of strength. Expanded capacity, disciplined operations, and a people-first culture continue to define our approach. With demand rising across several verticals and a strong pipeline ahead, KM² remains focused on responsible innovation, exceptional service, and long-term partnership.
About KM² Solutions
KM² Solutions ( KM2 Solutions ) is an award-winning BPO with over two decades of experience operating an exclusive nearshore strategy throughout the Caribbean and Latin America. KM² provides outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors. The company provides clients with a host of solutions, including customer support and care, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. KM² Solutions maintains PCI DSS compliance, completes an annual SOC 2 audit, and has a Compliance Management System that meets the FDIC standards.
