January 2021 – New York, NY
2020 was a year of dramatic change. Businesses worldwide were forced to adapt to operational changes amid stay-at-home orders and strict safety protocols. KM² Solutions was no exception and met these challenges head-on by protecting our people and providing continuity for our clients. And despite the challenges, we experienced our 16th consecutive year of uninterrupted growth! Here are some of the achievements KM² has made throughout the year.
GROWTH IN SCALE & SCOPE
Having demonstrated our flexibility in rapid scale-down, scale-up scenarios, we not only took on new lines-of-business but added exciting new clients to our portfolio.
- Double-digit revenue growth
- Undertook new lines-of-business for existing clients
- Acquired new business from major U.S. companies across multiple verticals
OUR OFFICES AND PEOPLE
We continued to make major investments in both our brick-and-mortar operations and in our people and their potential.
- Increased capacity in Colombia, the Dominican Republic, Honduras, and St. Lucia
- Celebrated 10-Years of successful operations in Grenada
- Reimagined our Leadership Development Program (KM² University)
COVID-19 RESPONSE AND WORK-FROM-HOME
The swift rollout of our Business Continuity Measures helped secure our people while keeping our clients’ operational.- Rapid deployment of our work-from-home model (50% of our workforce secured remotely)
- Implemented on-site sanitization and safety protocols, including the provision of on-site medical teams, masks, shields, and application of distancing measures
FINANCING THE FUTURE
In December, KM² solutions closed on a financial transaction with private equity firm H.I.G. Capital. This partnership will fuel growth, expansion, and investment in new technologies. The KM² management team still retains total control of the business ensuring that everything that has helped our company grow over the past 16+ years will remain intact.
About KM² Solutions
KM² Solutions ( KM2 Solutions ) operates contact centers throughout the Caribbean and Latin America, providing outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile. KM² Solutions provides these services to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors. The company provides clients with a host of solutions, including customer support and care, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. KM² Solutions maintains PCI DSS compliance, completes a SOC 2 audit annually, and has a Compliance Management System that meets the FDIC standards.
Contact Us for More Information
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