January 2025
As we round up 2024, we celebrated another year of record-breaking growth and our twentieth year in operation, marking two decades of consistent, year-over-year growth. We can attribute our continued success to the visionary leadership of President and CEO David Kreiss, a resilient business model, and the unwavering dedication of our team members.
View our full Year in Review 2024 release here
Technology & Innovation
AI Adoption: Focused on responsible and strategic AI integration in recruiting, training, QA, and productivity enhancement.
Information Security: Proactively migrated to robust tools, ensuring resilience against global cyber threats, including the CrowdStrike IT outage.
Expansion Highlights
New Facility in Grenada: Opened a site in St. George’s, adding 650 seats and growing our local workforce to over 1,200.
Dominican Republic Expansion: Acquired a new building for 2025 launch to meet increasing demand.
Client & Industry Growth
Expanded across Financial Services, Auto Finance, FinTech, Healthcare, and Renewable Energy sectors.
Achieved significant client diversification and secured a robust pipeline for 2025.
Corporate Social Responsibility (CSR)
Completed 42 initiatives, supporting causes like breast cancer awareness and back-to-school programs through the unified KM2Cares program.
Recognition & Industry Presence
Awards: Named an IAOP Global Outsourcing 100 “All-Star Company” and received Frost & Sullivan’s Customer Experience Outsourcing Services Award.
Conferences: Participated in the Nexus Conference and Auto Finance Summit, reinforcing our position as an industry leader.
Looking Ahead
As we begin 2025, we look forward to continuing our legacy of innovation, strategic growth, and excellence. Thank you to our clients and team for being integral to our success. Here’s to the next chapter of success and continuing this journey of achievement together.
About KM² Solutions
KM² Solutions ( KM2 Solutions ) is an award-winning BPO with over two decades of experience operating an exclusive nearshore strategy throughout the Caribbean and Latin America. KM² provides outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors. The company provides clients with a host of solutions, including customer support and care, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. KM² Solutions maintains PCI DSS compliance, completes an annual SOC 2 audit, and has a Compliance Management System that meets the FDIC standards.
