January 2023
As we begin 2023, it’s time to look back at the past year. While 2022 wasn’t without its challenges, it was also a year of outstanding achievements, and KM2 Solutions has managed to draw positives and continues to spearhead growth as it enters its nineteenth year of operations as a leader in nearshore outsourcing.
Growth
Record inflation and subsequent wage hikes fueled a renewed demand for high-quality, cost-effective outsourcing solutions. KM2’s exclusively nearshore strategy and multi-geo business model position it as a provider of choice. While businesses in the U.S. contracted, KM2 continued to grow, seeing significant organic growth and exciting new client acquisitions.
Expansion
April saw us announce a significant Bilingual Sites Expansion, with the addition of 700 seats in Honduras, 320 in Colombia, and 450 in the Dominican Republic. In September, KM2 was pleased to announce further significant expansions to its Caribbean Sites. An additional 1500 new jobs are coming to Barbados, Grenada, and St. Lucia.
Awards
Having been awarded a Top Ten Healthcare BPO award in February, KM2 Solutions were honored with the Frost & Sullivan 2022 Central American and Caribbean Customer Experience Outsourcing Services Company of the Year Award. This marked the third time KM2 Solutions has been recognized with a prestigious award from Frost & Sullivan.
Technology
KM2 has broadened its toolkit to include a suite of AI-powered tools to automate processes, improve efficiencies, and streamline the customer journey. KM2 has also upgraded its technology infrastructure to ensure the utmost safety, security, and redundancy of our systems for now and well into the future.
Our successes of this past year are a testament to the resilience and flexibility of our business model, the tenacity of our people, and the trust of our valued clients, without whom these continued gains would not be possible. As we enter 2023, KM2 Solutions remains stronger than ever and looks forward to a future of continued growth and prosperity for all its people and partners.
About KM² Solutions
KM² Solutions ( KM2 Solutions ) operates contact centers throughout the Caribbean and Latin America, providing outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile. KM² Solutions provides these services to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors. The company provides clients with a host of solutions, including customer support and care, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. KM² Solutions maintains PCI DSS compliance, completes a SOC 2 audit annually, and has a Compliance Management System that meets the FDIC standards.
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