April 2024
In February, KM² Solutions announced its inclusion in the 2024 Global Outsourcing 100® list produced by the IAOP® (International Association of Outsourcing Professionals®) for the second consecutive year. Today, KM² is pleased to announce the areas of distinction or “stars” achieved by attaining high scores in major judging categories. This year, KM² attained stars in the following four major judging categories, giving it the additional distinction of “All Star Company.”
Customer References
Awards and Certifications
Programs for Innovation
Programs for Corporate Social Responsibility
Judging was based on measurable standards and an evaluation by a panel of industry-recognized outsourcing leaders. Our inclusion demonstrates a commitment to excellence and continuous improvement, which are the hallmarks of the outsourcing industry. Stars are awarded to companies with a score of 5 or more (on a scale of 0-8) for each major judging category.
In a year characterized by significant digital disruption, the 2024 Global Outsourcing 100® underscores the remarkable success and adaptability of service providers and advisors. This year’s list celebrates organizations that have not only thrived but have excelled, innovated, and set new industry standards in this new era,” stated Debi Hamill, CEO of IAOP. “We extend our heartfelt congratulations to KM² Solutions for securing a well-deserved place among the world’s finest.”
“Sincere appreciation and congratulations to the companies recognized in The 2024 Global Outsourcing100® for their unwavering commitment to excellence, strategic investments in partnerships, and innovative achievements during a period marked by challenges digital disruption, talent wars, and heightened risk and security challenges,” remarked Debi Hamill, CEO of IAOP. “The dedication and leadership exhibited in delivering exceptional client experiences are truly commendable. Once again, congratulations to all the deserving recipients of this prestigious award.
About IAOP
IAOP is THE sourcing community, with collaboration at its core, that drives exceptional business and societal outcomes. Our members and affiliates worldwide are digging deep at IAOP conferences, learning at IAOP chapter meetings, getting trained and certified at IAOP courses and workshops, and connecting through IAOP social media, all with one goal: better business results. Whether you are a customer, provider, or advisor, new to collaborative business models like outsourcing, or an experienced professional, IAOP connects you and your organization to our growing global community and the resources you need to get the results your company deserves and demands. For more information and how you can become involved, visit www.IAOP.org.
About KM² Solutions
KM² Solutions ( KM2 Solutions ) is an award-winning BPO with over two decades of experience operating an exclusive nearshore strategy throughout the Caribbean and Latin America. KM² provides outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors. The company provides clients with a host of solutions, including customer support and care, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. KM² Solutions maintains PCI DSS compliance, completes an annual SOC 2 audit, and has a Compliance Management System that meets the FDIC standards.
