IAOP® 2023 Global Outsourcing 100® Star Achievement Categories by KM² Solutions
May 2023
In February, KM² Solutions announced its inclusion in the 2023 Global Outsourcing 100® list produced by the IAOP® (International Association of Outsourcing Professionals®). Today, KM² is pleased to announce the areas of distinction or “stars” achieved by attaining high scores in major judging categories.
Judging was based on a set of measurable standards as well as an evaluation by a panel of industry-recognized outsourcing leaders. Our inclusion demonstrates a commitment to excellence and continuous improvement that is the hallmark of the outsourcing industry. Stars are awarded to companies with a score of 5 or more (on a scale of 0-8) for each major judging category.
Customer References
Demonstrated sustained excellence in the delivery of services.
Programs for Innovation
Delivered company-level, multi-client programs that enabled us to continuously identify better ways of doing something and implementing them.
Programs for Corporate Social Responsibility
Recognition of Community Involvement and Development; Labor Practices; Human Rights; Fair Operating Practices; Environmental Impacts; Consumer Issues; Organizational Governance; Supply Chain; Sustainable Development Goals (SDGs).
“In a year when service providers and advisors navigated new — or more intensified — challenges and disruption, the 2023 Global Outsourcing 100® demonstrated that they could and did rise to the occasion,” said IAOP’s CEO, Debi Hamill. “We are especially proud of these organizations that strived to excel, innovate, and pave the way in unprecedented times. Congratulations, KM² Solutions, on being included among the very best in the world.”
The 2023 Global Outsourcing 100® recognizes the world’s best outsourcing service providers and advisors. This list is based on applications received. Judging is based on a rigorous scoring methodology that includes an independent review by an independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations.
“A big thank you and congratulations to the companies named to The 2023 Global Outsourcing 100® for striving to excel, investing in their partnerships, and innovating in unprecedented times”, said IAOP CEO Debi Hamill. “The tenacity and leadership demonstrated in creating robust client experiences are to be applauded. Congratulations again to all those being honored by this prestigious award.”
About IAOP
IAOP is THE sourcing community, with collaboration at its core, that drives exceptional business and societal outcomes. Our members and affiliates worldwide are digging deep at IAOP conferences, learning at IAOP chapter meetings, getting trained and certified at IAOP courses and workshops, and connecting through IAOP social media, all with one goal: better business results. Whether you are a customer, provider, or advisor, new to collaborative business models like outsourcing, or an experienced professional, IAOP connects you and your organization to our growing global community and the resources you need to get the results your company deserves and demands.
For more information and how you can become involved, visit www.IAOP.org
About KM² Solutions
KM² Solutions ( KM2 Solutions ) operates contact centers throughout the Caribbean and Latin America, providing outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile. KM² Solutions provides these services to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors. The company provides clients with a host of solutions, including customer support and care, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. KM² Solutions maintains PCI DSS compliance, completes a SOC 2 audit annually, and has a Compliance Management System that meets the FDIC standards.
