February 2024
KM² Solutions is thrilled to be honored as a Global Outsourcing 100® company by the IAOP® (International Association of Outsourcing Professionals®) for its second consecutive year. The Global Outsourcing 100, now in its eighteenth year, is a prestigious annual listing recognizing the world’s top outsourcing service providers.
“In a year characterized by significant digital disruption, the 2024 Global Outsourcing 100® underscores the remarkable success and adaptability of service providers and advisors. This year’s list celebrates organizations that have not only thrived but have excelled, innovated, and set new industry standards in this new era,” stated Debi Hamill, CEO of IAOP. “We extend our heartfelt congratulations to KM² Solutions for securing a well-deserved place among the world’s finest.”
Debi Hamill, CEO IAOP
Judging is based on a rigorous scoring methodology that includes an independent review by an independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations.
The 2024 panel is led by IAOP CEO, Debi Hamill. The panel includes:
- Daniel Beimborn, Professor, Frankfurt School of Finance & Management
- Mary D. Lewis, COP, former Sourcing Manager II, Supply Chain Management, T-Mobile
- Heiko Gewald, Professor, Neu-Ulm University of Applied Sciences
- Marc Schermerhorn, COP, Director of Vendor Management, Docusign
- Michael Nacarato, COP, Senior Director, Transamerica
- FD Giambattista, Vice President, Partner Management and Governance, UNUM
- Surinder Rana,former Senior Officer - Global Real Estate | Corporate Services, International Monetary Fund
About IAOP
IAOP is THE sourcing community, with collaboration at its core, that drives exceptional business and societal outcomes. Our members and affiliates worldwide are digging deep at IAOP conferences, learning at IAOP chapter meetings, getting trained and certified at IAOP courses and workshops, and connecting through IAOP social media, all with one goal: better business results. Whether you are a customer, provider, or advisor, new to collaborative business models like outsourcing, or an experienced professional, IAOP connects you and your organization to our growing global community and the resources you need to get the results your company deserves and demands. For more information and how you can become involved, visit www.IAOP.org.
About KM² Solutions
KM² Solutions ( KM2 Solutions ) operates contact centers throughout the Caribbean and Latin America, providing outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile. KM² Solutions provides these services to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors. The company provides clients with a host of solutions, including customer support and care, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. KM² Solutions maintains PCI DSS compliance, completes a SOC 2 audit annually, and has a Compliance Management System that meets the FDIC standards.
