On Thursday, November 5th, 2020, Hurricane Eta descended onto Honduras, causing severe flooding, landslides, and power outages. Days later, Hurricane Iota hit, causing even more damage. These were the fiercest storms to hit Central America in decades. Many Honduras citizens were displaced from their homes, and over 120 of our employees were adversely impacted.
KM2 Solutions took immediate action to aid our Honduran community. A local committee coordinated donations from our clients and employees to deliver to those in need. In total, KM2 raised $66,000 in relief aid to support those most impacted. On Tuesday, January 26th, 2021, the donations were distributed to these employees through our KM2Cares program.
“Already navigating our way through the global pandemic, we were then also faced with these two successive natural disasters that affected not only our city but our entire country. Over 120 members of our KM2 family were directly affected; some of them lost everything they owned. Despite the flooding, mudslides, and roadblocks, our team never gave up, continued to show up to work to support our clients, and then used their free time to help those in need. The resilience and willingness to always do the right thing are in our DNA as part of this great family, KM2 Solutions.”
said Jose Moreno, Site Director in Honduras.
At KM² Solutions, success as a multinational business is grounded in becoming a positive and contributing member of the local communities where the company operates. Its commitment to employees, the environment, and local charitable organizations has become an inalienable part of its operations and strategy. KM2 Solutions continues to stand ready to provide for its employees throughout any circumstances.
About KM² Solutions
KM² Solutions ( KM2 Solutions ) operates contact centers throughout the Caribbean and Latin America, providing outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile. KM² Solutions provides these services to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors. The company provides clients with a host of solutions, including customer support and care, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. KM² Solutions maintains PCI DSS compliance, completes a SOC 2 audit annually, and has a Compliance Management System that meets the FDIC standards.
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