January 2026
Fifteen years ago, Honduras became the setting for several defining firsts for KM² Solutions. These included our first bilingual operation, our first presence in Latin America, and becoming the first BPO to occupy Altia Smart City in San Pedro Sula, where we remain today. Together, these milestones marked a pivotal chapter in the company’s evolution, expanding its capabilities and shaping how it would approach bilingual growth in the years that followed.
Honduras was not chosen on a whim, nor by following the pack. By that point, KM² Solutions had already been operating since 2004, having established its foundation in Saint Lucia and expanded into neighboring English-speaking markets. As client demand for English and Spanish support increased, KM² Solutions saw a clear opportunity to extend that proven model into Latin America.
Guided by David Kreiss, Founder and CEO of KM² Solutions, and his vision of taking a less trodden path, San Pedro Sula emerged as a clear choice for its access to a large, educated, technically proficient bilingual talent pool and its capacity to support a wide range of customer-facing programs. Establishing operations at Altia Smart City reinforced that long-term view. It was a decision grounded in conviction, not convention.
Fifteen Years of Performance, Partnership, and Progress
Over the past fifteen years, KM² Solutions’ operations in Honduras have been defined by consistency, performance, and trust. What began as a forward-looking expansion evolved into a long-standing delivery model built on excellent service, reliability, and operational efficiency. As programs matured, teams adapted while maintaining quality and continuity. For our clients, Honduras proved not only capable, but dependable.
That dependability translated into greater scope and complexity over time. Teams in San Pedro Sula supported increasingly complex programs across customer engagement and back-office support, delivering the quality and responsiveness U.S. brands require. The combination of bilingual capability, technical aptitude, and operational rigor enabled KM² Solutions to maintain high service standards while supporting long-term scalability.
With that foundation firmly in place, Honduras became a proving ground for KM² Solutions’ bilingual delivery model. The lessons learned, processes refined, and leadership capability developed in San Pedro Sula helped inform our approach as the company later expanded into additional bilingual markets. In that sense, Honduras was not just an early chapter in our growth story. It became a blueprint.
People and Leadership at the Core
At the heart of KM² Solutions’ success in Honduras is a people-first model built with intention. From the earliest days in San Pedro Sula, the focus extended beyond operational capability to empowering local teams, developing talent, and establishing long-term career pathways. That approach delivered stability and accountability as the operation grew.
Local teams grew alongside the operation, building deep institutional knowledge and a strong sense of ownership. Over time, that continuity drove disciplined execution, consistent service delivery, and a culture focused on performance rather than turnover. For clients, it meant working with teams who understood their businesses, their customers, and their expectations.
That people-first approach reflects the leadership philosophy established by David Kreiss from the outset, centered on building durable teams, empowering local ownership, and prioritizing long-term relationships over short-term gains. In Honduras, that philosophy took hold and endured, becoming a core strength of the operation and a model that continues to inform KM² Solutions’ broader nearshore footprint.
“What makes Honduras special isn’t just the capability of the market, it’s the people who show up every day with pride, accountability, and a genuine commitment to doing the work well. Over time, our teams in San Pedro Sula have built something real. Not because it was easy, but because they cared about the outcome.
As we celebrate fifteen years, we owe that success to every team member, past and present, who helped shape this operation and the culture that sustains it today.”
— Thomas Johnston, SVP, Latin America Operations, KM² Solutions
Honduras Today: A Mature Nearshore Market
Today, Honduras stands as a mature and capable nearshore destination, despite lingering perceptions that have not kept pace with reality. Shaped by steady development and practical execution rather than rapid, speculative growth, the market has built the workforce depth and operational foundations required to support sophisticated bilingual service delivery at scale. That depth is reinforced by a strong foundation of English immersion and bilingual education, particularly in cities such as San Pedro Sula.
Sustained improvements in public security have helped Honduras reduce serious security incidents by more than 50% since 2011, contributing to a more stable environment for business and daily life.
Source: Inter-American Development Bank
Honduras ranked 3rd in Latin America on the 2024 EF English Proficiency Index, signaling strong bilingual capability relative to other nations.
Source: EF Education First
San Pedro Sula has emerged as a key hub for nearshore operations, offering access to educated, English- and Spanish-proficient talent deeply familiar with U.S. consumers. Purpose-built business developments, including Altia Smart City, have reinforced that position by providing the infrastructure required for secure, scalable delivery. For organizations willing to look beyond legacy outsourcing maps, Honduras offers a practical balance of operational capability, cost efficiency, and cultural alignment.
In that sense, Honduras has become a compelling choice for bilingual nearshore operations. Not because the market developed overnight, but because experienced operators such as KM² Solutions invested deliberately, helping shape operating standards, build capability, deepen talent depth, and advance operational maturity over time. The result is a market defined by experience rather than expectation, shaped through years of steady execution.
ICT-enabled services, including BPO, continue to expand as part of Honduras’ services economy, reinforcing the country’s role in regional nearshore delivery.
Source: International Finance Corporation
KM² Solutions’ Role Today
Today, KM² Solutions plays a well-established role within Honduras’ nearshore ecosystem. With fifteen years of operating history in San Pedro Sula, the company brings deep institutional knowledge and delivery maturity that only time in the market can provide. That experience enables KM² Solutions to support complex, bilingual programs with consistency, confidence, and operational discipline.
From Honduras, KM² Solutions supports a range of customer engagement and back-office programs for leading U.S. brands and enterprise organizations, delivered by bilingual teams fluent in English and Spanish. These teams operate across regulated, customer-facing environments where accuracy, consistency, and professionalism matter. The operation balances service quality with operational efficiency, enabling scalable delivery without compromising performance or compliance.
Just as importantly, Honduras continues to play a central role in KM² Solutions’ ongoing delivery strategy. The operation in San Pedro Sula is fully established and deeply embedded in the company’s nearshore footprint, supporting long-term client programs with stability, experience, and operational depth. It remains a market defined by continuity and execution, where clients benefit from teams and operating models refined over fifteen years of successful operation.
“Fifteen years ago, Honduras became the next chapter in KM² Solutions’ journey. What followed helped shape one of the most important periods of the company’s growth.
In San Pedro Sula, our teams created an operation defined by consistency, accountability, and trust. Day in and day out, they deliver for our clients and for one another, setting a standard we are proud of.
As we mark this milestone, I’m proud of what has been accomplished and confident in what lies ahead. Honduras is an exceptional location, supported by exceptional people, and central to who we are and how we operate today.”
— David Kreiss, Founder & CEO, KM² Solutions
The Next Chapter
As KM² Solutions marks fifteen years in Honduras, the milestone represents more than longevity. It reflects a long-term commitment to disciplined growth, responsible expansion, and partnerships built on consistency and trust. What began as a forward-looking decision has evolved into a resilient operating model, shaped by real-world experience and strengthened by the people who continue to execute it every day.
Today, Honduras stands as a defining force within KM² Solutions’ nearshore strategy. Not as a legacy market, but as a proven, dynamic one. The experience built in San Pedro Sula continues to influence how the company identifies opportunity, strengthens operating models, and delivers at scale across the region. Fifteen years on, the foundation is not only strong. It is active, proven, and built for what comes next.
Happy 15th Anniversary to the KM² Solutions Honduras team.
Every milestone tells a story
The Beginning
We started operations on Tower 1, 3rd floor.
The beginning of our story.
Growing Stronger
We expanded to the 14th floor in Tower 1, marking our first major growth milestone.
A Second Tower Rises
We continued expanding, adding the 1st floor of Tower 2 to our operation.
Expanding Again
Our growth reached new levels as we opened on the 6th floor of Tower 3
New Heights
We reached another milestone with the addition of the 7th floor of Tower 3.
About KM² Solutions
KM² Solutions ( KM2 Solutions ) is an award-winning BPO with over two decades of experience operating an exclusive nearshore strategy throughout the Caribbean and Latin America. KM² provides outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors. The company provides clients with a host of solutions, including customer support and care, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. KM² Solutions maintains PCI DSS compliance, completes an annual SOC 2 audit, and has a Compliance Management System that meets the FDIC standards.
