June 2023
KM² Solutions is excited to announce that its newest facility in St. George’s, Grenada, is now open! Located in the Spice Basket complex, a short distance from Grenada’s international airport and hotels, this state-of-the-art facility features cutting-edge technology and infrastructure, ensuring that KM² can provide its clients with the highest level of service and support.
“We are thrilled to expand our operations in Grenada, “ said David Kreiss, President & CEO of KM² Solutions. “Grenada has been a great partner for us, and we are excited to continue investing in the country and its talented workforce. Our new facility will allow us to better serve our clients and provide new career opportunities for the people of Grenada.”
Petra Albert, KM²’s Vice President of Strategic Account Management, has been appointed to oversee this new facility. Petra brings a wealth of experience and has been instrumental in launching new sites across the Caribbean and Latin America, including KM²’s original location in Grenada in 2010. Petra’s leadership skills and operations knowledge make her ideally suited to lead the team in this new center.
“I’m honored to be taking the leadership position at this fantastic new facility in Grenada,” said Petra Albert. “I have a rich history working with our teams here and have shared many successes over the years thanks to the quality and professionalism of Grenada’s workforce.”
KM² Solutions has been operating in Grenada since 2010, and this addition of a 28,000 sq/ft new site in St. George’s will allow for 500 new production workstations and create 650 new jobs, complementing the existing 18,000 sq/ft complex in Grenville Grenada’s second largest town, which is already home to approximately 500 employees.
“This expansion not only brings more job opportunities to the people of Grenada, but it also strengthens our commitment to providing exceptional customer service to our clients.” – Jermaine Denny, Site Director at KM² Solutions, Grenville.
KM² has chosen to expand its Grenada operations due to the country’s stability, high literacy rate, and focus on boosting economic growth and job creation. KM² Grenada has a proven track record of delivering exceptional operational performance for its clients. Its talented workforce has a history of high tenure, low attrition, and a cultural affinity to the U.S. The announcement of an official ribbon-cutting ceremony is to follow later this year. KM² Solutions is actively hiring for various positions, and interested applicants can visit www.km2solutions.com/applynow to learn more and apply.
About KM² Solutions
KM² Solutions ( KM2 Solutions ) operates contact centers throughout the Caribbean and Latin America, providing outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile. KM² Solutions provides these services to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors. The company provides clients with a host of solutions, including customer support and care, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. KM² Solutions maintains PCI DSS compliance, completes a SOC 2 audit annually, and has a Compliance Management System that meets the FDIC standards.
