Boca Raton, FL – April 2023
KM² Solutions, a leader in nearshore outsourcing, is proud to announce the opening of its newest facility in Grenada’s capital, St. George’s. Located in the Spice Basket complex, a short distance from Grenada’s international airport and hotels, the facility will feature cutting-edge technology and infrastructure, ensuring that KM² is able to provide its clients with the highest level of service and support.
KM² Solutions has been operating in Grenada since 2010, with its existing 18,000 sq/ft complex in Grenada’s second largest town, Grenville, home to approximately 500 employees. This new addition of 28,000 sq/ft in St. George’s will allow for 500 new production workstations and create a total of 650 new jobs, providing an economic boost for the local community.
“We are thrilled to expand our operations in Grenada,” said David Kreiss, President & CEO of KM² Solutions. “Grenada has been a great partner for us, and we are excited to continue investing in the country and its talented workforce. Our new facility will allow us to better serve our clients and provide new career opportunities for the people of Grenada.”
This new facility in St. George’s will give KM2 access to a population of 70,000 people in the city and surrounding environs which also holds an international talent pool due to school systems nearby, including St. George’s University, one of the largest medical schools in the region.
As KM² more than doubles the size of its Grenada operations, this high-growth period will also see significant internal promotions as the demand for program managers and supervisors increases.
“This expansion not only brings more job opportunities to the people of Grenada, but it also strengthens our commitment to providing exceptional customer service to our clients.” – Jermaine Denny, Site Director at KM2 Solutions, Grenada.
KM² has chosen to expand its Grenada operations due to the country’s stability, high literacy rate, and focus on boosting economic growth and job creation. KM² Grenada has a proven track record of delivering exceptional operational performance for its clients. Its talented workforce has a history of high tenure, low attrition, and a cultural affinity to the U.S. The new contact center in St. George’s is set to open in May, with the announcement of an official ribbon-cutting ceremony to follow soon. KM² Solutions is actively hiring for various positions, and interested applicants can visit www.km2solutions.com/applynow to learn more and apply.
About KM² Solutions
KM² Solutions ( KM2 Solutions ) operates contact centers throughout the Caribbean and Latin America, providing outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile. KM² Solutions provides these services to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors. The company provides clients with a host of solutions, including customer support and care, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. KM² Solutions maintains PCI DSS compliance, completes a SOC 2 audit annually, and has a Compliance Management System that meets the FDIC standards.
