March 2026
Last year, KM² Solutions celebrated 15 years of operations in Grenada. Today, that foundation is fueling new client programs, driving expansion, and creating new career opportunities across the island.
Over the past decade and a half, Grenada has become an important part of KM²’s nearshore delivery network. The operation has delivered a range of customer care and back-office services, including programs serving leading financial services clients across North America. Grenada teams consistently demonstrate some of the highest retention rates and longest employee tenure across the KM² network, reflecting the strength of the island’s talent and leadership.
Today, KM² operates two contact centers in Grenada, located in Grenville in the parish of St. Andrew and in Beaulieu, St. George’s. The company opened its second location in St. George’s in 2023, as part of its continued expansion on the island, and the Grenville operation also expanded last year as KM² invested further in local delivery capacity. Together, these sites serve a growing portfolio of client programs and continue to play a key role in the company’s regional strategy.
As demand for nearshore delivery continues to grow, KM² is actively expanding its Grenada operations to support new and existing programs for financial services clients in the United States. In 2025 alone, the company added more than 250 new roles, bringing total national delivery capacity in Grenada to approximately 1,450 professionals. Recruitment continues as KM² adds talent across both locations to meet rising client demand.
“Grenada has been an important part of our journey for the past 15 years,” said David Kreiss, President & CEO at KM² Solutions. “The dedication and professionalism of the teams here continue to play a vital role in delivering for our clients. As demand for nearshore services grows, Grenada remains an important part of our strategy for supporting clients while creating meaningful career opportunities across the island.”
KM²’s continued investment in Grenada reflects the company’s broader commitment to building sustainable nearshore delivery operations across the Caribbean and Latin America. The company operates multiple delivery centers across the region, serving global clients in financial services and other regulated industries.
Looking ahead, KM² will mark another milestone within its regional network as its Honduras operations celebrate their own 15th anniversary this year. Together, these locations reflect the company’s long-term commitment to building stable, high-quality nearshore delivery centers that deliver for clients while creating opportunities for local communities.
KM² marked the 15-year milestone in Grenada last year with celebrations recognizing the employees and leaders who helped build the operation over the past decade and a half. Today, the island continues to stand out across the organization for its strong culture, workforce stability, and long employee tenure.
About KM² Solutions
KM² Solutions ( KM2 Solutions ) is an award-winning BPO with over two decades of experience operating an exclusive nearshore strategy throughout the Caribbean and Latin America. KM² provides outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors. The company provides clients with a host of solutions, including customer support and care, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. KM² Solutions maintains PCI DSS compliance, completes an annual SOC 2 audit, and has a Compliance Management System that meets the FDIC standards.
