January 2024
KM² Solutions launched its newest site in St. George’s, Grenada, in June of 2023 to complement its existing site in Grenville, which launched in 2010. This latest state-of-the-art facility, located near the international airport and major hotels, increased KM²’s capacity in Grenada by 500 agents and will ultimately create 650 new jobs. As of January 2024, KM² Solutions is pleased to announce that over 50% of capacity has already been filled in the new facility due to high demand, with recruitment ongoing.
This demand is in no small way due to the high performance and professionalism of Grenada’s workforce, as top U.S. brands and Fortune 500 clients increasingly look to diversify their outsourcing needs across KM²’s broad geographic footprint. With aims to further expand operations in neighboring Barbados and St. Lucia, KM² remains excited at the continued interest of new and existing clients in the Eastern Caribbean region and the ongoing availability of well-educated candidates to meet the demand.
“Grenada is consistently one of the best performers across all our countries of operation and with one of the lowest levels of attrition. This means that our people are not only performing at an exceptionally high level but are willing to stay and grow careers within our company. I am excited about the growth trajectory in Grenada and anticipate further growth in the not-too-distant future.”
David Kreiss, President & CEO, KM² Solutions
As KM² Solutions enters its 20th year of operations, the Eastern Caribbean represents the genesis of KM², upon which its continuous growth and expansion in the region and across Latin America has been based. KM² Solutions wishes to thank the Government of Grenada and the GIDC (Grenada Investment Development Corporation) for their continued support that has been pivotal to this latest period of growth in Grenada, as KM² strives to bring well-paid jobs to the region and further cement its position as the leader in nearshore outsourcing.
About KM² Solutions
KM² Solutions ( KM2 Solutions ) operates contact centers throughout the Caribbean and Latin America, providing outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile. KM² Solutions provides these services to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors. The company provides clients with a host of solutions, including customer support and care, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. KM² Solutions maintains PCI DSS compliance, completes a SOC 2 audit annually, and has a Compliance Management System that meets the FDIC standards.
