Receives Frost & Sullivan Company of the Year Award

KM² Solutions Nearshore outsourcing call center services

KM² Solutions Receives Frost & Sullivan Company of the Year Award, Attends the 2024 Best Practices Awards Gala in Tucson, AZ

October 2024

On Wednesday, October 23rd, representatives from KM² Solutions’ leadership team attended the prestigious Frost & Sullivan Best Practices Awards Gala, hosted at the JW Marriott Tucson Starr Pass Resort in Tucson, Arizona. The gala brought together the best in business to celebrate trailblazing companies. It honored organizations that have demonstrated exceptional innovation, leadership, and business excellence in their respective fields.

KM² Solutions attended to receive its “2022 Central American and Caribbean Customer Experience Outsourcing Services Company of the Year Award.” Frost & Sullivan Best Practices awards recognize companies in various regional and global markets each year for demonstrating outstanding achievements and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development.

Accepting the award on behalf of KM² Solutions was Mr. Dana Kreiss, Senior Vice President of Marketing & Global Recruitment. Mr. Kreiss commented, “I’m here today representing a new generation of the BPO industry as we look ahead to A.I. and new technologies that will help our company succeed in ways it has never been able to before. It’s an honor to receive this Company of the Year award from Frost & Sullivan. And we will continue to strive to meet Frost & Sullivan’s high standards for best practices.”

“Frost & Sullivan’s Best Practices Awards recognize companies that lead the charge in driving growth and innovation,” said Jeff Frigstad, Global Senior Vice President of Best Practices at Frost & Sullivan. “These forward-thinking organizations are at the forefront of emerging trends and are shaping the future of their industries. I am thrilled to congratulate our award recipients, whose accomplishments set the bar for excellence and inspire progress across sectors.”

“I want to congratulate KM² Solutions on receiving the Frost & Sullivan Company of the Year award. KM² is a rising star in the nearshore arena with a very unique value proposition and very solid growth rates. This is a very well-deserved recognition.”

Sebastian Menutti – Industry Director. Information and Communications Technology

About KM² Solutions

KM² Solutions ( KM2 Solutions ) is an award-winning BPO with over two decades of experience operating an exclusive nearshore strategy throughout the Caribbean and Latin America. KM²  provides outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors. The company provides clients with a host of solutions, including customer support and care, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. KM² Solutions maintains PCI DSS compliance, completes an annual SOC 2 audit, and has a Compliance Management System that meets the FDIC standards.
KM² Solutions Nearshore outsourcing call center services. NS Outsourcing Dominican Republic
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