KM² Solutions is proud to announce that global consulting firm, Frost & Sullivan, has awarded the company with the 2015 Central American and Caribbean Contact Center Outsourcing Customer Value Leadership Award. The honor is presented to companies that demonstrate excellence in operational execution and consistently deepen customer relationships by offering superior products and services that deliver a clear, demonstrable ROI.

Thanks to its strategically located delivery centers and intelligent focus on high-growth industries, KM² Solutions has become one of the fastest growing contact center outsourcing service providers in Central America and the Caribbean. Moreover, providing an end-to-end solution has allowed the company to strengthen its business partnerships and gain share of wallet of many of its customers. KM² Solutions operates 2,600 computer workstations, with more than 3,000 employees across contact centers in 5 countries.

Customer Value Leadership is defined and measured by two macro-level categories: customer impact and business impact. Within the framework of customer impact, KM² Solutions demonstrated excellence in price/performance value, customer purchase experience, customer ownership experience, customer service experience, and brand equity. KM² additionally showed superior merit within the business impact framework including financial performance, customer acquisition, operational efficiency, growth potential, and human capital.

These two sides, customer impact and business impact, work together to make customers feel valued, and confident in their products’ quality and long shelf life. This dual satisfaction translates into repeat purchases and a high lifetime customer value.

Frost & Sullivan’s Best Practices Awards recognize companies throughout a range of regional and global markets for superior leadership, technological innovation, customer service, and strategic product development.