February 2022
KM² Solutions is extremely proud to announce that global consulting firm, Frost & Sullivan, has awarded the company with the 2022 Central American and Caribbean Customer Experience Outsourcing Services Company of the Year Award. This is the third time KM2 Solutions has been recognized with a prestigious award from Frost & Sullivan, having been previously recognized as a Customer Value Leader (2015) and acknowledged for Competitive Strategy Innovation (2019).
Frost & Sullivan’s Company of the Year Award is its top honor and recognizes the market participant that exemplifies visionary innovation, market-leading performance, and unmatched customer care. Frost & Sullivan applies a rigorous analytical process to evaluate multiple nominees for each award category before determining the final award recipient. The process involves a detailed evaluation of best practices criteria across two dimensions for each nominated company. KM2 Solutions excels in many of the criteria in the customer experience outsourcing services space.
“As a company that upholds core values such as respect, understanding, service, and accountability, KM² prioritizes long- term relationships in its strategic planning and always strives to exceed client expectations. Moreover, KM² continues to invest in its countries of operation through employee development programs and improved technology infrastructure.”
– Sebastian Menutti, Industry Principal, Frost & Sullivan
KM² Solutions combines a distinctive customer-centric approach with its deeply-rooted commitment to innovation. Partnering with a private equity firm to fuel its growth and expansion, KM2 has reinvested in its employees and created more capacity to take up new lines of business and add major US companies across multiple verticals to its client base.With its strategic choice to invest in trustworthy and sustainable relationships, promoted by nimble-footed initiatives that result in exceptional growth and financial performance, KM2 Solutions earns Frost & Sullivan’s 2022 Central America and the Caribbean Company of the Year Award in the customer experience outsourcing services industry.
The KM² Solutions management team is set to receive the award in person at the upcoming Frost & Sullivan Industry Leader and Best Practices Gala in July 2022 in Minneapolis, MN.
About Frost & Sullivan
Frost & Sullivan is the Growth Pipeline Company™. We power our clients to a future shaped by growth. Our Growth Pipeline as a Service™ provides the CEO and the CEO’s growth team with a continuous and rigorous platform of growth opportunities, ensuring long-term success. To achieve positive outcomes, our team leverages over 60 years of experience, coaching organizations of all types and sizes across 6 continents with our proven best practices.
About KM² Solutions
KM² Solutions ( KM2 Solutions ) operates contact centers throughout the Caribbean and Latin America, providing outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile. KM² Solutions provides these services to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors. The company provides clients with a host of solutions, including customer support and care, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. KM² Solutions maintains PCI DSS compliance, completes a SOC 2 audit annually, and has a Compliance Management System that meets the FDIC standards.
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