Deepens Caribbean Commitment:
Major Expansions in Grenada and
Saint Lucia, Adding 1,250 New Jobs
August 2025
KM² Solutions, a leading provider of nearshore outsourcing services, is pleased to announce the completion of significant expansions to its Grenada and Saint Lucia operations, adding 1,250 jobs and increasing the company’s combined capacity in both countries to nearly 4,000.
In Grenada, now celebrating its 15th year of operations, KM² has created 250 jobs through the 8,000 square foot expansion of its Seamoon site in Grenville. The new space includes 225 production seats, a conference room, a training room, and office space, bringing the total workforce at that location to 800. This follows last year’s launch of KM²’s second Grenada facility at the Spice Basket in St. George’s, which added 650 jobs to the local market.
In Saint Lucia, where KM² Solutions first began operations in 2004, construction is now complete on a new 40,000 square foot contact center at Orange Grove Plaza in Bois D’Orange, Gros Islet. The state-of-the-art facility features 850 workstations, training rooms, common areas, and modern amenities. It complements KM²’s existing two locations in Union and Massade, bringing the total capacity on the island to 2,500.
“We continue to see strong interest in nearshore solutions that offer flexibility, scalability, and resilience,” said David Kreiss, President and CEO of KM² Solutions. “Our expansions in Grenada and Saint Lucia are not just about adding space. They reflect our commitment to investing in people and communities that have been central to our success.”
KM² Solutions has maintained a strong and growing presence in the Caribbean for more than two decades. Since launching operations in Saint Lucia in 2004, the company has expanded into five additional nearshore markets. It now employs more than 6,500 people across Saint Lucia, Grenada, Barbados, Honduras, Colombia, and the Dominican Republic. Its track record of sustained investment and job creation reflects a long-term commitment to economic growth and talent development in the markets it serves.
The Government of Grenada congratulates KM² on its significant expansion in Grenada. Its continued investment and growth in Grenada is a testimony to its long-term commitment to delivering solutions that drive economic growth, create hundreds of job opportunities, and prioritize the well-being of our citizens, particularly our youth. We look forward to the continuing strengthening of our partnership with KM².
The Hon. Dickon Mitchell,
Prime Minister of Grenada
“The Government of Saint Lucia welcomes KM² Solutions’ continued investment and expansion on our island. This new facility at Orange Grove Plaza reflects confidence in our people, our economy, and our future. It also creates meaningful employment opportunities that strengthen our communities and provide career pathways for our citizens. We look forward to continuing our partnership with KM² Solutions as we work together to build a dynamic, inclusive, and resilient Saint Lucian economy.”
The Hon. Philip J. Pierre,
Prime Minister of Saint Lucia
As KM² Solutions celebrates these milestone expansions, the company remains deeply grateful for the trust placed in it by government partners, community leaders, and the thousands of talented individuals who make KM²’s success possible. The company looks forward to welcoming more team members while continuing to create jobs that grow into meaningful careers. With strong foundations in place and rising demand for nearshore services, KM² is excited for what lies ahead. The future of outsourcing in the Caribbean is bright, and KM² is proud to help lead the way.
About KM² Solutions
KM² Solutions ( KM2 Solutions ) is an award-winning BPO with over two decades of experience operating an exclusive nearshore strategy throughout the Caribbean and Latin America. KM² provides outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors. The company provides clients with a host of solutions, including customer support and care, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. KM² Solutions maintains PCI DSS compliance, completes an annual SOC 2 audit, and has a Compliance Management System that meets the FDIC standards.
