August 10th, 2020
The ability to remain operational in the face of unforeseen risk is key, not just for success, but mere survival. Through deep experience and rich expertise in actively managing and mitigating risk on behalf of its clients, KM² Solutions relies on its integrated business continuity measures to ensure your business will stay afloat in any eventuality.
Modern businesses face a variety of force majeure events than can, and frequently do, occur. From localized events such as communications or infrastructure outages to climate and weather-related anomalies or geopolitical related shutdowns, KM² Solutions’ duty of care requires a variety of systems in place to manage these risks and ensure continuity for our clients.
- Climate/Weather Related
- Communications/Infrastructure Outages
- Geopolitical/Government Shutdowns
- Viruses/Pandemics
No Single Point of Failure = SUCCESS!
LOCALIZED INFRASTRUCTURE BACKUP
Our continuity measures span the full realm of our operations from the ground up. The most common potential interruptions occur through power supply issues or communication outages. From localized on-site backup generators to multiple redundancies for telecommunications such as satellite telephony, KM² Solutions remain ever prepared. Our vigilance also extends to to private staff transportation and on-site private security with 24hr site-wide surveillance.
MULTISITE OPERATIONS
KM² Solutions multisite, multinational model offers inherent risk mitigation built into its process. With clusters of sites across both the Caribbean and Latin-America connected on a unified platform, we can adapt and respond swiftly to any eventuality. This model proves equally effective in identifying and managing compliance risks and quality assurance issues.
VIRTUAL DESKTOP ENVIRONMENTS
Through our cloud-based data center, KM² Solutions can rapidly deploy and manage our desktop environments across all our sites and countries of operation. These cross-site workforce and change management solutions allow us maximum flexibility to react and take swift and decisive actions in a controlled manner, to continue to drive the best performance in a safe and secure environment.
WORK-FROM-HOME SOLUTIONS
The ability to leverage a secure Work-From-Home model has also been key during the Covid-19 pandemic. KM² Solutions²’s ability to quickly and securely deploy over 50% of its agent workforce, in most instances, within just 48 hours of client approval, is testament to the preparedness of its word-class technology department based in Columbus, Ohio.
ROBUST TECHNOLOGY PLATFORM
Key to the successful delivery of all these measures is a robust technology platform. KM² has built its technology platform to meet the complex demands of the modern BPO landscape, providing full redundancy to all of its facilities including dual North American Colocation facilities assuring the optimum in performance and reliability.
THE ‘X’ FACTOR
While recent events have undoubtedly tested almost every facet of its Business Continuity Measures, KM² Solutions remains nimble and prepared for every conceivable eventuality. Through best-in-class technology solutions and a highly experienced management team, KM² Solutions is committed to delivering effective risk management and business continuity processes to secure your business now, and for the future.
About KM² Solutions
KM² Solutions ( KM2 Solutions ) operates contact centers throughout the Caribbean and Latin America, providing outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile. KM² Solutions provides these services to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors. The company provides clients with a host of solutions, including customer support and care, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. KM² Solutions maintains PCI DSS compliance, completes a SOC 2 audit annually, and has a Compliance Management System that meets the FDIC standards.
Contact Us for More Information
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