June 2024
KM2 Solutions, a leading provider of nearshore customer experience and business process outsourcing services, announces the retirement of Brenda Settle, Vice President of Application Development, after 11 years of dedicated service.
Brenda has been an integral part of KM2 Solutions since 2013. Her leadership, dedication, and passion for innovation have been instrumental in solidifying our application development team and achieving numerous milestones. Under her guidance, our team has excelled in delivering cutting-edge solutions that have supported KM2’s continued growth and success.
Brenda’s career at KM2 Solutions is marked by her unwavering commitment to our company’s mission and values. Her collaborative spirit, mentorship, and tireless work ethic have left an indelible mark on her colleagues and the organization. She has been a trusted leader, mentor, and a valued friend to many and will be missed.
– David Kreiss, President & CEO
Brenda will be succeeded in this role by Bonnie Sparhawk. Bonnie is an exceptional leader known for her passion for innovation and team empowerment. With a unique blend of creative and analytical skills, she has spearheaded transformative efforts in the Software Engineering Department of a leading digital ticketing provider, driving significant improvements in efficiencies and platform sustainability.
Bonnie’s ability to challenge the status quo and empower others has been lauded by colleagues who commend her compassionate leadership style and down-to-earth demeanor. With a track record of driving transformative change and fostering a culture of trust and collaboration, Bonnie is poised to continue making a significant impact at KM2 Solutions.
About KM² Solutions
KM2 Solutions ( KM2 Solutions ) is an award-winning BPO with over two decades of experience operating an exclusively nearshore strategy throughout the Caribbean and Latin America. KM2 provides outsourced inbound and outbound customer service and contact services for voice, chat, email, and mobile to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors. The company provides clients with a host of solutions, including customer care, first-party collections, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. KM2Solutions maintains PCI DSS compliance, completes an annual SOC 2 audit, and has a Compliance Management System that aligns with the FDIC requirements.
