Wins 2023 Excellence in Customer Service Award:
Outsource Partner of the Year
BOCA RATON, FL – APRIL 2023
KM² Solutions is pleased to announce that it has been named a winner in the 2023 Excellence in Customer Service Awards presented by Business Intelligence Group in the “Outsource Partner of the Year” category. This annual business awards program recognizes those leading the way in helping companies better communicate with their customers to provide a differentiated level of customer service.
As a leader in nearshore outsourcing with two decades of experience providing services to Fortune 500 companies and major U.S. corporations, KM² Solutions is proud to be recognized by the Business Intelligence Group for its customer-centric approach, application of innovative CX technologies and, overall, as an Outsource Partner of the Year in 2023.
“The role of customer service is changing every day, and the winners of this year’s program highlight the people, organizations, and products that are really improving how consumers connect with companies,” said Maria Jimenez, chief nominations officer of the Business Intelligence Group.
“Providing outstanding service to our client’s customers is paramount to our business,” says President and CEO, David Kreiss. “Many other outsourcing companies offer low-cost solutions that forego quality customer interactions. We take customer experience very seriously. Every customer interaction is a chance to reinforce a positive relationship with our client’s brand, solve their problems, and make someone’s day a little better.”
The Excellence in Customer Service Awards celebrate those who are winning by supporting their own customers and those who are developing the tools to help others find success. Awards were given out to consultants, outsource partners, and technology providers for superior performances in the past 12 months.
“Customer service professionals and suppliers have had to make significant changes to adapt to our evolving world,” said Maria Jimenez, chief nominations officer of the Business Intelligence Group. “It is our honor to recognize KM² Solutions as they are leading by example and making real progress on improving the daily lives of so many.”
About Business Intelligence Group
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.
About KM² Solutions
KM² Solutions ( KM2 Solutions ) operates contact centers throughout the Caribbean and Latin America, providing outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile. KM² Solutions provides these services to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors. The company provides clients with a host of solutions, including customer support and care, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. KM² Solutions maintains PCI DSS compliance, completes a SOC 2 audit annually, and has a Compliance Management System that meets the FDIC standards.
