On August 25th, 2021, KM² Solutions, in partnership with Klara, and Schweiger Dermatology Group, conducted a webinar discussing how Schweiger Dermatology Group has structured its call center operations to automate the practice’s more than 15,000 patient conversations per week across its 70+ locations.
Hosted by Simon Bolz, Co-founder and Co-CEO of Klara, the panel featured Geneil Neil, KM² Solutions Operations Director and resident expert in the healthcare vertical, Laura Fink, CMO at Schweiger Dermatology Group, and Paige Leeman, Account Manager at Klara.
This 45-minute panel discussion and 15-minute audience Q&A discusses Schweiger Dermatology Groups’ growth, how it affected the patient experience, the steps taken to overcome communication challenges, and the benefits of implementing a robust patient communication strategy through partnering with outsourcing provider KM² Solutions and technology partner, Klara.
Paige Leeman
Account Manager,
Klara
Geneil Neil
Operations Director,
KM² Solutions
Laura Fink
CMO, Schweiger
Dermatology Group
About KM² Solutions
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