Company - KM2 Solutions

THE LEADERS IN NEARSHORE OUTSOURCING

Excellence in Outsourcing since 2004

KM² Solutions was founded by David Kreiss (K), and Myers brothers (M²) in 2004 with their original facility in St. Lucia.

Their mission was to provide outsourcing solutions to US-based companies from countries close to home. KM² Solutions has built its business around the core principles of providing quality contact center services, close to the shores of the United States. As a growing enterprise, we strive to bring professionalism and performance to every client we serve.

Award-Winning Outsourcing Partner

Over the years, KM² Solutions is proud to have been recognized with numerous awards and recognitions, including three prestigious Frost & Sullivan awards: “Central American and Caribbean Company of the Year” (2022), “Competitive Strategy, Innovation, and Leadership” (2019), and “Customer Value Leader” (2015). KM² has also been featured in the IAOP Global Outsourcing 100 list for the past two years, along with many other industry-related accolades.

Our People

We recognize our people as our greatest resource and strength. We carefully choose locations in regions that provided access to a talented and well-educated workforce. We actively recruit the most highly qualified candidates for our call centers, offering competitive salaries and additional incentives, and place special emphasis on developing our teams to meet the complex and ever-changing demands of our clients.

Testimonial KM² Solutions Nearshore outsourcing call center services

Helen Hernandez, Honduras

At KM², my journey has been one of continual evolution. From my initial role as an agent to now preparing for a new chapter as a trainer, I've experienced growth beyond measure. The opportunities and support I've received along the way have been instrumental in shaping my professional journey. KM² isn't just a workplace; it's a dynamic community where individuals are empowered to reach their full potential.

Raymel Cedano, Dominican Republic

As a dual major in Clinical and IO Psychology, I've successfully trained hundreds with proven A+ results. Outside of work, I'm a passionate, energetic, and outgoing individual who loves nature, spending time with family and friends, and living by my core value of respect. My colleagues and superiors have been incredibly supportive, always willing to lend a hand and provide valuable feedback to help me develop my skills.

Keston Charles, Grenada

I started on the floor as an agent where I demonstrated dedication, respect, and passion for growth. I was recently promoted to a supervisor position where I plan to execute well, and I can assure you that the passion and drive doesn’t stop there. KM² has shown me never to settle and there is always room for growth and development.

Giovana Charles-Emmanuel, St. Lucia

My journey commenced in 2015 and has fostered immense growth for me from being an Administrative Assistant to being promoted to Recruitment Manager. With unwavering dedication, I aim to go above and beyond to build a passionate team that can instill in every candidate who walks through these doors that they, too, can build a career at KM².

Shamarr Boyce, Barbados

Working as a Compliance Auditor at KM² Solutions has given me the knowledge to understand how crucial it is to adhere to rules and regulations to avert consumer harm and with potential financial and legal penalties. The best aspect of my job is that I get to work with an amazing team spread across our other geographic locations.

Iria Gonzalez, Colombia

A few years ago, I started at KM² as an agent, and now I am proud to be a supervisor. I find great joy in working here, not only due to the professional growth opportunities but also because of the wonderful quality of people. The supportive environment and the chance to advance in my career make this a truly fulfilling workplace.

Site Leadership

David Kreiss

President, Founder & CEO
The founder of KM² Solutions, Mr. David Kreiss has an extensive background in credit, collections, and customer care which has directed KM² to its current status as one of the fastest growing and technologically advanced companies in the Industry. From managing credit policy and collections as a senior officer of Citibank Bankcards, to developing a risk management practice and strategic business systems while operating one of the largest operating centers as Senior Vice President of American Express, Mr. Kreiss’ accomplishments are considerable. He has managed large operations for over 30 years. He is one of the pre-eminent call center builders, responsible for the development of 3 of the largest accounts receivable and customer care companies in the U.S. He grew Nationwide Credit, founded OSI and Convergent Resources Inc. and is the key architect and strategist in the creation and growth of KM².

A HISTORY OF EXCELLENCE

For two decades, KM² Solutions has been in business delivering clients best-in-class BPO services and serving nearshore communities with stable career opportunities. KM² is committed to continuing to invest and develop across its countries of operation, spending millions on new facilities, employee development programs, telecommunications infrastructure, and giving back to the communities the company works within.

OUR CORE VALUES ARE SQUARED

The KM² Solutions mission is to develop long-term relationships with each client through unparalleled service and attention to detail. Not only do we become an extension of your brand, but we also become a strategic partner, driving operational efficiencies along with customer satisfaction. We combine our technical expertise, bilingual capabilities, and nearshore facilities to ensure the highest performance possible. We seek tomorrow’s solutions for today’s business needs and always strive to exceed our clients’ expectations.

S ervice
Q uality
U nderstanding
A ccountability
R espect
E xcellence
D edication

COMMUNITY SPOTLIGHT

At KM² Solutions, success as a multinational business is grounded in becoming a positive and contributing member of the local communities where the company operates. Its commitment to employees, the environment, and local charitable organizations has become an inalienable part of its operations and strategy. These initiatives are made possible by KM² Cares, the company’s internal corporate social responsibility division. Through KM² Cares, the company has taken initiative to support social and charitable causes focused on health and education.