April 2022
KM² Solutions, a leader in nearshore outsourcing, has seen increased demand for its bilingual operations. Rising labor costs in the U.S. and the increasing need for bilingual services have driven demand for outsourcing providers in Latin America. As a result, KM², with a rich history of success and a track record of outperforming both domestic equivalents and regional alternatives, has experienced unprecedented growth, both organically with existing clients and through new client acquisitions.
KM² Solutions’ bilingual footprint presently spans the Dominican Republic, Honduras, and Colombia, with state-of-the-art, LEED-certified contact centers in each location. The brick-and-mortar expansions underway in all these locations will increase the footprint within our well-established, technologically advanced contact centers. This growth mirrors our expanding work-from-home contingent and is necessary to accommodate recent record growth and demand on key client accounts.
Below, we have outlined the growth we are undertaking in each of these countries so we can continue to meet our client’s needs today and well into the future.
HONDURAS
Altia Business Park
Prior total sq/ft: 46,134
New total sq/ft: 78,059
Prior Headcount: 950
Headcount after growth: 1,650
COLOMBIA
Amadeus Building
Prior total sq/ft: 21, 570
New total sq/ft: 31,370
Prior headcount: 680
Headcount after growth: 1,000
DOMINICAN REPUBLIC
Torre M
Prior total sq/ft: 5,250
New total sq/ft: 10,500
Prior Headcount: 450
Headcount after growth: 900
Market Leaders in Bilingual Outsourcing
At KM², flexibility and scalability have been at the core of our operational strategy. Coupled with a multi-geo model offering business continuity and seamless redundancy, our clients continue to entrust more and more of their outsourcing needs with us. The caliber of clients turning to KM² for its outsourcing solutions is also increasing. KM² now services more Fortune 100 companies than ever before across a diverse range of industries and services. Whatever the outsourcing need, KM² can not only provide the solution but exceed expectations while growing, and growing with, your business.
On Wednesday, November 17th, 2021, KM² Solutions celebrated the opening of its new facility in the Dominican Republic, NS Outsourcing. “NS Outsourcing powered by KM² Solutions,” as it is now known, is the collective brand representing our business in the Dominican Republic. The event, which lasted two hours, consisted of speeches of gratitude for our employee’s hard work and the accomplishments which brought us to where we are today, followed by a ribbon-cutting ceremony and tour of the new office. In attendance was the Dominican Minister of Industry and Commerce, Ito Bisonó, as well as our employees, our executive team, and our financial partners at H.I.G. Capital.
About KM² Solutions
KM² Solutions ( KM2 Solutions ) operates contact centers throughout the Caribbean and Latin America, providing outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile. KM² Solutions provides these services to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors. The company provides clients with a host of solutions, including customer support and care, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. KM² Solutions maintains PCI DSS compliance, completes a SOC 2 audit annually, and has a Compliance Management System that meets the FDIC standards.
