For Immediate Release
Monday, March 15th, 2021 – Gros Islet, St. Lucia
KM2 Solutions, the largest Business Process Outsourcer (Contact Center) in the Eastern Caribbean, is pleased to announce the completion of the latest expansion of its facility in Massade, St. Lucia. This 7,000 square foot addition brings that facility to a total of 30,000 square feet and allows for 200 more on-site agents and supporting staff. Combined with the 20,000 square foot facility in Union, this will now allow for a total on-site capacity of over 1400 employees across both locations.
KM² Solutions, St. Lucia – Massade Site
KM2 Solutions St. Lucia currently employs 1218 staff and counting, keeping its promise to the Prime Minister of St. Lucia, the Honourable Allen Chastanet, to exceed its target of 1000 employees, made on completion of the last expansion project in the summer of 2018.
“When we took the first 12,000 square feet of space at Massade, it was a testament to the quality of workforce we have and our commitment to growing jobs and careers in St. Lucia. Three years later, we have more than doubled the footprint. It is an achievement that is remarkable both in the speed in which it happened and the great number of career positions and promotions it has created all while maintaining top-of-class performance.”
– Marvin Bartholomew, Site Director
Founded in 2004, KM² Solutions St. Lucia now represents the single largest workforce in any KM² geography, including Barbados, Grenada, The Dominican Republic, Colombia, and Honduras. The St. Lucia operation delivers high-quality Customer Care, Sales, Support, and Back-Office services to clients across the Automotive, Banking, E-commerce, and Travel sectors.
KM² Solutions has remained resilient throughout the pandemic, having deployed over half its workforce on a work-from-home basis, preserving jobs while securing a safe workspace with strict pandemic protocols for restricted on-site operations. As we begin to see a path out of the pandemic and a gradual return to normalcy, KM² Solutions remains committed to all our employee’s health and well-being through the continuation of these measures.
With many local team members now celebrating 10 and even 20-year work anniversaries, KM² Solutions renews its commitment to continue providing stable, professional jobs and advancing careers through growth, allowing St. Lucians the opportunity to develop lifelong careers. KM² Solutions looks forward to continued growth and prosperity for St. Lucia and its people.
For more information, please contact:
Marvin Bartholomew, Site Director (St. Lucia)
Union Industrial Estate, Castries, St. Lucia
& Massade Industrial Estate, Gros Islet, St. Lucia
P.O. Box RB 2773 📞 758 285 9629
About KM² Solutions
KM² Solutions ( KM2 Solutions ) operates contact centers throughout the Caribbean and Latin America, providing outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile. KM² Solutions provides these services to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors. The company provides clients with a host of solutions, including customer support and care, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. KM² Solutions maintains PCI DSS compliance, completes a SOC 2 audit annually, and has a Compliance Management System that meets the FDIC standards.
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